Course Listings

AT&T Business Center

AT&T Route It! (Web Based) | Toll-Free Services

Introduction to AT&T Route It!® Limited

Learn how to view existing routing plans, adjust allocation percentages, set maximum calls allowed, set maximum calls in queue, and set an override plan.

*Limited/Free version of the application

Duration: 30 minutes

AT&T Premier | Wireless Services

Ordering in Premier

Get the basics on shopping in Premier. We’ll take a look at the different order types and show you how to create custom packages to simplify ordering and more.

Duration: 30 minutes

Introduction to Premier

The perfect course for new users! All you need to know about managing your account, shopping for new devices, and paying your bill.

Duration: 60 minutes

Managing Wireless Users

All you need to know about making changes to rate plans, data plans, and features.  Also, how to quickly view and update wireless user information.

Duration: 30 minutes

Reporting A to Z

Great for administrators looking to analyze expenses, pay bills, and manage accounts. This includes how to leverage reporting capabilities to view orders, transactions, and customize reports.

Duration: 60 minutes

AT&T Business Center | On-Demand & Wireline Services

Introduction to Business Center

An overview of Business Center. We will show you how to log in, customize your dashboard, and navigate applications.

Duration: 30 minutes

Billing Basics

The perfect course for new users to learn how to view and pay invoices, manage accounts, and navigate reports.

Duration: 60 minutes

AT&T Virtual Private Network (VPN) – Transport Reports

Analyze network performance and run reports to understand port utilization, class of service policing and much more.

Duration: 60 minutes

Report and Track Troubles

All you need to know about reporting trouble tickets online, managing the lifecycle of the ticket, and tracking issues.

Duration: 30 minutes

AT&T Virtual Private Network (VPN) – Managed Reports

Gain insight into how managed VPN service is performing.  Learn how to monitor availability, track utilization and latency, check router performance, and much more.

Duration: 60 minutes

Billing Reports A to Z

Deep dive into reporting features on Business Center Billing including how to schedule and customize reports.

Duration: 30 minutes

AT&T Switched Ethernet On-Demand

All you need to know about Network on-Demand service: add service, create trouble tickets, track inventory, pay bills, and view performance reports.

Duration: 30 minutes

AT&T Virtual Private Network (VPN) Service – Ordering

Learn all about AT&T VPN orders including order types, how to place orders and check order status.

Duration: 60 minutes

Exploring Online Billing (new)

If you have been granted access to Billing (new), this is the course for you. Learn how we’ve made online billing easier to view, compare and pay your bills, and tour the latest features.

Duration: 60 minutes

AT&T Dedicated Internet Service – Ordering + Dynamic Defense

All you need to know about placing ADI service orders including changing minimum bandwidth, class of service, service levels, adding Dynamic Defense security and more.

Duration: 30 minutes

Submitting Logical MACD orders

Use the Managed Services portal to request and track logical change orders;  Move, Add, Change and Delete orders (logical MACDs) to AT&T managed network devices supporting ADI and AVPN.

Duration: 60 minutes

FirstNet | Public Safety Network Services

Learning about FirstNet Central

FirstNet Central is the main gateway for all FirstNet activities. Discover how to manage online accounts, create users and reports, purchase devices, use the Uplift Request Tool, and more!

Duration: 45 minutes

Reporting A to Z

Great for administrators who are responsible for analyzing expenses, paying bills, and managing accounts. This course will show you how to use reporting capabilities to manage users, expenses, and data usage.

Duration: 60 minutes

Introduction to FirstNet

The perfect course for new users! All you need to know about managing your account, shopping for new devices, and paying your bill.

Duration: 60 minutes

Managing Wireless Users

Learn how to make changes to rate plans, data plans, features, and access options, at the user level.

Duration: 30 minutes

Using the Uplift Request Tool

Uplift Managers learn how to assign priority and preemption to FirstNet users. This course shows you how Uplift works and how to set up users efficiently.

Duration: 30 minutes